Everything worth knowing before you order - and after.
ABOUT ART PUNCH
WHAT IS ART PUNCH?
An online shop for hand-picked art prints by artists from around the world. Every piece earns its place through our editorial eye, then we print it in-house at our Varna studio and offer it as a high-quality poster or canvas. The idea is simple: art with presence that lives in your everyday.
DO YOU PRINT THE ARTWORKS YOURSELVES?
Yes. Every print is made by us in Varna, on art paper or cotton canvas. We don't outsource production and we don't keep stock. Everything is printed to order, meaning we print only once your order comes in and is confirmed, so each piece is fresh off the press.
ORDER
HOW DO I PLACE AN ORDER?
Pick an image, a format (poster or canvas) and a size, add it to your cart and check out online. Once your order is confirmed, the print goes into production and we start making it for you.
I ENTERED THE WRONG DELIVERY ADDRESS. WHAT SHOULD I DO?
Email us as soon as you can with your order number and the correct address. If the order hasn't shipped yet, we'll do our best to update the details before it goes out.
DO I NEED AN ACCOUNT TO ORDER?
Not necessarily, you can check out as a guest. An account just keeps everything in one place: your order history, saved delivery addresses, invoices and your list of favourite prints. It also speeds up future orders, since your details are already saved.
ARE PRODUCTS ALWAYS AVAILABLE?
Yes. Because we print everything to order, availability is simply never a limit. If an image is in the catalogue, you can order it any time, in any of the formats and sizes we offer.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. As soon as you check out, you'll receive a confirmation email with your order number and all the details. If you don't see it, check your spam folder, and if it's still missing, message us and we'll look into it.
WHEN WILL I RECEIVE MY ORDER?
Production takes 2-3 working days. That includes the drying time after printing, a step that protects the quality of the finished piece. Delivery is 1-2 working days after dispatch, so you'll usually have your order within 3-5 working days of confirming it.
DELIVERY
MY ORDER IS TAKING LONGER THAN EXPECTED. WHAT SHOULD I DO?
Check the current status through your tracking link. If 10 working days have passed since dispatch and tracking shows no recent movement, message us through the customer contact form with your order number and we'll check with the courier. Full details in our Shipping Policy.
HOW DO I TRACK MY ORDER?
As soon as your order is dispatched, you'll get an email with a tracking link from the courier. Keep in mind that tracking can take up to 24 hours to go live after dispatch. If the email doesn't arrive, check your spam folder or message us through the customer form with your order number.
WHERE DO YOU DELIVER?
We currently deliver within Bulgaria, via Econt and Speedy - to a home address or courier office. We're working on expanding delivery options. Subscribe to our newsletter to be the first to know when international shipping launches.
PAYMENT
HOW CAN I PAY?
We accept card payments (Visa, Mastercard, American Express, Maestro, Union Pay), as well as Apple Pay, Google Pay and Shop Pay. Cash on delivery payment option is also available.
IS ONLINE PAYMENT SECURE?
Yes. All online transactions are processed through Shopify Payments and are fully encrypted and secure. Art Punch doesn't store your payment card details.
WILL I RECEIVE AN INVOICE?
Yes. Your invoice is emailed to you once the order is confirmed. You can also download it any time from your account on artpunch.bg: go to your order history, pick the order, and you'll find the download option there.
RETURNS & REFUND
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
Contact us within 7 days of receiving your order through the customer contact form. Include photos of the damage, photos of the packaging and your order number. Once confirmed, we'll arrange a replacement at no additional cost to you. Art Punch covers return shipping for damaged items.
CAN I RETURN A PRINT IF I CHANGE MY MIND?
Yes. You have the right to withdraw from your order within 14 calendar days of delivery, without giving a reason. The print should be returned to us unused and in its original packaging. Return shipping is at your cost. Framed prints and personalised products can't be returned unless they arrive defective. You start the process through the customer contact form. Full details in our Return & Refund Policy.
